FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@twillmkt.com

Q. Where do you ship from?

A. For all US orders we ship from our warehouse in Los Angeles, California. For all International Orders we ship from our Distribution Partners in Overseas.

Q. How long will it take for my items to arrive?

A. All US orders will take 3-5 business days via standard shipping depending on your location as we ship from Southern California. For all International order shipping can take 7-10 business days for orders to arrive. Shipping times vary based on demand and shipping location. 

*Due to COVID-19 Shipping delays, some packages can be delayed for up to 10 business days.  

Q. How long will it take to receive a tracking number?

A. It will take usually between 1-2 business days.
*Due to COVID-19 Shipping delays, some packages can be delayed for up to 10 business days.  

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide on all items. 

Q. Where is you company located?

A. We have are located in Los Angeles, California as well as ship all domestic orders from Los Angeles, California as well. 

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to info@twillmkt.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal, GooglePay & AfterPay.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located as some International Countries can charge additional Fees.